Miran Insurance Brokers Limited (MIB) endeavours to be a market leader and trendsetter in the provision of insurance brokerage services for all client segments. We are committed to adopting a process approach in managing our business.

Our management team has a continual commitment to:

i. Ensure customer requirements and expectations are determined and fulfilled, with the aim of achieving customer satisfaction

ii. Communicating the importance of meeting customer, regulatory requirements and other applicable guidelines

iii. Communicating the quality policy both within the organization and to the interested parties and also benchmarking best practices and technologies to respond to customer needs.

iv. Establishing quality objectives while ensuring regular review of Quality Management Systems (QMS) performance as a means of measurement and monitoring of effectiveness and efficiency of the system.

MIB shall continually plan, control and mitigate risks in line with business norms to improve the implementation and maintenance of QMS in compliance to requirements of ISO 9001:2015

This policy shall be displayed and communicated to MIB employees, availed on request to other interested parties and shall be reviewed from time to time to ensure continuing suitability.