{"id":9733,"date":"2022-06-16T09:55:24","date_gmt":"2022-06-16T09:55:24","guid":{"rendered":"https:\/\/appsaf.apieproject.com\/news\/?p=9733"},"modified":"2022-06-16T09:55:26","modified_gmt":"2022-06-16T09:55:26","slug":"motadata-sets-priority-for-africa-market-to-address-smb-industry-technology-pain-point","status":"publish","type":"post","link":"https:\/\/appsaf.apieproject.com\/news\/2022\/06\/16\/motadata-sets-priority-for-africa-market-to-address-smb-industry-technology-pain-point\/","title":{"rendered":"Motadata Sets Priority for Africa Market to Address SMB Industry Technology Pain Point"},"content":{"rendered":"<p>We are excited to announce that we are realigning our attention towards alleviating the IT operations and service management-related difficulties faced by network administrators across SMB industries in Africa.<\/p>\n<p>Our ESM (Enterprise Service Management) product, Motadata ServiceOps, focuses on streamlining business processes and delivering intelligent response automation to enhance service delivery. We have identified small and medium businesses from various industries, including, but not limited to, healthcare, banking, and financial institutions, manufacturing, telecom, and enterprise.<\/p>\n<p>With legacy ITSM\/helpdesk solutions, small and medium businesses require extensive manual efforts and human interventions to manage the large volume of tickets impacting the overall business efficiency.\u202f For example, the Achieving Customer Amazement study, 2021 showed that 83% of customers would switch companies or brands due to bad customer service.<\/p>\n<p>Motadata ServiceOps is a PinkVerify platform comprising Service Desk, Asset Management, and Patch Management to help IT and Non-IT technicians effectively manage the end-to-end delivery of services to customers.<\/p>\n<p>Our unique offerings include:<br \/>\n\u2022 Ticket auto-assignment.<br \/>\n\u2022 Muti-stage SLA escalation for faster resolutions.<br \/>\n\u2022 Smart suggestions from the knowledge base to promote self-service<br \/>\n\u2022 Templates for request, incident, and problem management processes.<br \/>\n\u2022 Multi-channel support offers superior user experience.<br \/>\n\u2022 No code workflows to streamline the ticket resolution process.<br \/>\n\u2022 Conversational AI &amp; Virtual Agent to provide instant resolutions<br \/>\n\u2022 Agent and agentless asset discovery.<br \/>\n\u2022 Asset baselining defines a set of attributes for similar asset types across organizations.<br \/>\n\u2022 Comprehensive software asset management and metering.<br \/>\n\u2022 Automated patch scanning, testing, approval, and deployment ensure compliance.<\/p>\n<p>Our focus is to help identify IT challenges faced by the SMBs and help them navigate the growth opportunities. Motadata has helped transform several prominent organizations&#8217; business processes and IT service management across various sectors, including IT, Retail, Manufacturing, Government agencies, BFSI sectors, etc.<\/p>\n<p>Motadata has a limited-time special combo offer for its ServiceOps Platform. To learn more about Motadata&#8217;s products and offerings.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Motadata a brand name of Mindarray Systems Pvt. Ltd. is one of the fastest-growing IT software companies, reinventing IT operations management to enhance visibility and control over IT infrastructure managemen<\/p>\n","protected":false},"author":12963,"featured_media":9730,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,21],"tags":[7,26,22],"class_list":{"0":"post-9733","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-news","8":"category-technology","9":"tag-apie-project","10":"tag-news","11":"tag-technology"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Motadata Sets Priority for Africa Market to Address SMB Industry Technology Pain Point - APIE NEWS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/appsaf.apieproject.com\/news\/2022\/06\/16\/motadata-sets-priority-for-africa-market-to-address-smb-industry-technology-pain-point\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Motadata Sets Priority for Africa Market to Address SMB Industry Technology Pain Point - APIE NEWS\" \/>\n<meta property=\"og:description\" content=\"Motadata a brand name of Mindarray Systems Pvt. 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