According to the banking group, some customers are experiencing issues on the mobile app, internet banking services and USSD services, however ATMs and bank cards are working as intended.
“Capitec Bank is still experiencing an infrastructure problem in the central servers that support our banking channels. We realise this is a terrible experience for our clients and apologise for the inconvenience if you have tried to make use of our banking app, USSD and internet banking in the last 24 hours,” said Capitec in a statement to IT News Africa.
“We are absolutely committed to resolving this as soon as possible and have a team of technology experts correcting the problem.”
DownDetector users began reporting outages in the early hours of Thursday morning, but the first major outage spike was recorded around 7 AM.
Capitec has been plagued occasional outages on its services in recent years, and customers have been very vocal about Thursday’s outage on social media.
Capitec has not announced why the service is experiencing connectivity problems but it seems to be a wide-ranging issue with “Capitec” trending on South Africa’s Twitter.
The bank is one of the largest in the country and its mobile banking app is incredibly popular, having reached the number 1 spot on both the South African Google Play and Apple app store charts in 2020.
